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Our fight against fraud is constantly evolving and for it to be truly effective we need you to play a critical role in the process. That is why we like to keep you informed on the latest online security threats and suggested solutions. The best precaution is to stay current and be constantly vigilant.

A phishing attack is a criminally fraudulent method used to obtain your personal and often financial information electronically.

The attackers pretend to be from a reputable credit card company or financial institution and send an email requesting your account information. The request is often posed as a supposed problem or as a security exercise. If you, as a user, respond with this information, the fraudsters will use it to gain access to your account and money.

Tips to avoid becoming a victim

  • Never reveal personal or financial information in an email, and do not respond to emails asking for this information. As a rule, Standard Bank will never request sensitive information online.
  • If you are unsure of whether an email request is legitimate, try to verify it by contacting the organisation directly. Remember not to use the contact information provided on the website in question.
  • Be suspicious of unexpected or unsolicited phone calls, email messages or even personal visits from individuals asking about employees or requesting other internal information. Always try to verify the identity of the person directly with the organisation from which they claim to represent.
  • Never give your access or PIN details to anyone, not even to bank employees.

Website security guidelines

  • Be cautious when following links sent in emails. If you’re suspicious, always type in the website address you usually use, rather than clicking on any links provided.
  • Pay attention to the URL contained in an email. The URL may seem legitimate at first glance, but if you look closely, malicious website URLs differ slightly and may use a variation in spelling or a different domain (for example, .com vs .net).
  • Install and maintain anti-virus software, firewalls and email filters to reduce your risk of becoming a victim of fraud.

Apart from a phishing attack, there are a number of other ways you can be susceptible to electronic fraud. Keystroke logging to access your password or other personal information as well as deposit refund scams are two such mechanisms. Although the new Business Online system is secure, you should always remain on guard to the possibility of a fraudulent attempt.

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